Most would initially conclude that the above statement comes from a satisfied person who came to Capitol Imaging Services for an imaging exam. Actually, that statement came from a nurse that works in a referring office in New Orleans, LA.
This nurse from an orthopedic practice had referred someone to a facility other than Capitol Imaging Services (a hospital imaging center). However, the test had not been done after two weeks, so the nurse followed up with that center to inquire as to the delay.
The nurse was told that the center’s scheduling department said the referral order faxed over was blank, However, the department did not call the nurse back to indicate the problem. The nurse, on her end, had a confirmation that the fax went through with the order on it.
So, she was very puzzled as to why she was not called to re-send. Good question!
Her colleague, another nurse, said “That’s why I prefer Capitol Imaging Services. If there is a problem with anything I fax, they call me.”
How did we know of this story? One of our associates was in the office at the time it happened.
Because imaging is all we do, we do it efficiently, effectively and extensively. We don’t ignore problems. In this case, a problem — an important test for a patient of the orthopedic office — was not addressed. Is that what you would want if you needed the test?
Enjoy a warm welcome and pleasant experience, and receive a sincere thank you for visiting us. Click here to send us a secure email requesting appointment assistance.
Capitol Imaging Services is the largest independent radiology practice of its type serving the southeastern United States. Not only do we perform the scan, such as an MRI or CT, but we also provide the radiology expertise needed to review test images and issue important findings to physicians and other health providers.
Capitol Imaging Services is doctor trusted and patient preferred.